🚚 Shipping & Delivery Policy
Effective Date: [2025-2026]
At SPYOFF, we aim to deliver your products safely, reliably, and as quickly as possible. As a premium brand operating through trusted dropshipping partners, we maintain transparency about our shipping timelines and practices.
📦 Delivery Timelines
Our products are shipped directly from our global suppliers. Estimated delivery times are:
India (Metro Cities): 3-7 business days
India (Non-Metro & Rural): 4-7 business days
International Orders: We do not process international orders through this website.
SPYOFF operates dedicated websites for each country, tailored to local logistics, currency, and customer support. Please visit the appropriate regional site to place your order.
🚚 Shipping Partners
We work with reliable third-party logistics providers to ensure safe and timely delivery. Tracking details are shared via email once your order is dispatched.
💰 Shipping Charges
Standard Shipping: Free on all prepaid orders
Cash on Delivery: May include a small handling fee
Express Shipping: Not currently offered
⚠️ Delays & Exceptions
While we strive for timely delivery, SPYOFF is not liable for delays caused by:
Natural disasters, strikes, or lockdowns
Customs clearance or import restrictions
Incorrect shipping details provided by the customer
📸 Proof of Delivery Issues
If your order arrives damaged, incomplete, or incorrect, you must provide:
Clear photos and videos of the product and packaging
Your order ID and delivery confirmation
Without proper visual proof, we may not be able to process a replacement or refund.
🔁 Failed Deliveries
If a delivery attempt fails due to incorrect address or unavailability, the courier may retry or return the package. In such cases:
You may be charged for re-shipping
Refunds will be processed only after the product is returned to us
🎁 Customer Experience Commitment
In rare cases of inconvenience caused from our side, SPYOFF may offer:
A replacement at no extra cost
A gift or voucher as a goodwill gesture
We value your trust and always aim to make things right.
📬 Contact Us
For shipping-related queries, reach out to:
SPYOFF Support Team Email: spyoff.trust@gmail.com Response Time: Usually within 24–48 hours